Refunds and cancellation

Cancelling

Cancel any time from Manage subscription on the pricing page, which opens our billing portal. You keep Pro until the end of the period you have already paid for, then your account moves to the Free plan. You will not be charged again, and your boards stay.

When we refund

• First payment: if Pro is not right for you, ask within 14 days of your first payment for a new subscription, monthly or yearly, and we will refund it in full.
• Yearly renewals: ask within 14 days of a yearly renewal charge and we will refund it in full.
• Monthly renewals: not refunded, since you can cancel before the next one. Cancelling stops all future charges.
• Mistakes: duplicate charges, charges after you cancelled, and other billing errors are always refunded in full.
• Removed features: if we remove a paid feature without a comparable replacement, you can ask for a prorated refund of the unused part of your current period.

When a charge is refunded, the subscription it paid for ends and your account moves to the Free plan. Nothing in this policy limits refund rights you have under consumer law where you live.

How to ask

Email support@pastefield.com from your account’s email address with the date of the charge. We reply within 3 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

If something looks wrong on your statement, please contact us before disputing the charge with your bank. It is faster for you, and we will fix it.